FAQs
Below are answers to some of the questions we are asked most often, together with links to our most popular support articles. This should be your one-stop shop for questions about the Glide service. If you cannot find what you need, please contact us.
Having trouble connecting? Follow our Wi-Fi troubleshooting guide for steps that may help restore your connection.
About the network
▼ Select a question below to expand and view the answer.
I’ve just moved in. How do I get started?
Which Wi-Fi network should I use?
See our Wi-Fi network names guide for information about the different Glide networks available at our properties.
Can I use my own router?
Read our personal networking equipment guide to understand why we recommend that you do not use your own router or other networking equipment.
How do I check my broadband speed or service limit?
You can check the broadband speed included with your service by signing in to your Glide account. Any available speed upgrades will also be shown there.
If you are not receiving the speed you expect, follow our Wi-Fi speed troubleshooting guide.
There are no data download limits on the network.
Can I share my Glide account?
Each person should have their own Glide account, including guests. Depending on the property, an inclusive service or a temporary visitor service may be available.
I’ve forgotten my username or password
Follow our forgotten username or password guide to recover your username or reset your password.
How do I connect a games console, smart TV or streaming device?
Follow our guide to adding a device to your Glide account.
Can I use a wireless speaker, wireless printer or Chromecast?
Read our wireless device security guide for information about using devices that communicate directly with one another.
Can I use a VPN?
See our VPN guide for information about using a VPN on the Glide network.
Does Glide filter any websites?
Glide does not block websites as standard, but browsing restrictions may be in place at your specific accommodation.
Does Glide block any network ports?
As standard, no ports are blocked on the Glide network. For more information, read our gaming with Glide guide.
How secure is my connection?
Every device connected to the network must be authenticated before it can access the internet. This is the purpose of the Glide account and sign-in process. Read our wireless device security guide for more information.
Our dedicated networking equipment is monitored by our 24/7 Network Operations Centre (NOC). Automated monitoring also identifies unusual activity that may pose a risk to the network and can block the devices responsible.
Everyone using the network must comply with our Terms and Conditions and Usage Policy.
What speeds will I receive over Wi-Fi?
Wi-Fi speed is affected by several factors, including the number of devices using the access point, signal strength and the capabilities of your device. Glide designs its networks to provide the best possible performance for everyone; however, speed can sometimes be affected by factors outside our control.
Glide_Resident is asking me for a password. What should I do?
If Glide_Resident is available, first connect to the open Glide_Signup network. Register or sign in to receive your personal Wi-Fi password, then disconnect from Glide_Signup and connect to Glide_Resident using that password.
Still have a question? Contact the Service Desk using the form below or one of the alternative methods on our Contact Us page. Our analysts are available 24 hours a day and will be happy to help.
About us
Since our founding in 1988, Glide has focused on building unrivalled expertise in designing and installing innovative network solutions for high-density accommodation. Today, we deliver award-winning, fast and reliable internet connectivity to nearly half a million residents across more than one thousand sites throughout the UK and Europe. Across our platforms and products, we specialise in providing managed internet services to high-density accommodation, monitored and supported day and night, 365 days a year, by our dedicated team of analysts based in Birmingham.