Gaming with Glide

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Online gaming depends on a stable connection as well as speed. Even a brief interruption or sudden increase in latency can affect gameplay, matchmaking, party chat or your connection to the game server.

For the best gaming experience, use a LAN cable

A wired LAN or Ethernet connection is the best way to connect a games console or gaming PC to the Glide network. It normally provides a more consistent connection, lower latency and fewer interruptions than Wi-Fi because it is not affected by wireless signal strength or interference.

Wherever possible, connect your console or PC directly to the LAN socket in your room using an Ethernet cable.

Choose your connection

Recommended: LAN or Ethernet

Connect an Ethernet cable between your console or PC and the active LAN socket in your room.
If your device is also connected to Wi-Fi, temporarily turn Wi-Fi off to confirm it is using the wired connection.
Run the network test on your console or open a website on your PC to confirm that the connection is working.

Some devices, including certain Nintendo Switch models and laptops without a built-in Ethernet port, may require a compatible LAN adapter.

If you must use Wi-Fi

Use your console or PC as close as practical to the nearest wireless access point.
Avoid placing the device inside a cabinet or behind large objects that may weaken the signal.
If your accommodation uses Glide_Resident, connect using your unique network passkey.
If you experience lag or disconnections, compare the connection using LAN before reporting a network fault.

Connect your console to your Glide service

If your accommodation uses Glide_Resident, connect the console using your unique network passkey. At sites using the open Glide network, a console or another device that cannot display the Glide login page may need to be added to your account using its MAC address.

Use the MAC address for the connection you are using: add the wired or Ethernet MAC address when using a LAN cable, or the wireless MAC address when using Wi-Fi. These are normally different addresses.

Follow our guide to adding devices to your Glide account for full instructions.

Gaming, NAT and hosting

Most games that connect to externally hosted servers should work normally on the Glide network. However, some games use peer-to-peer connections or require incoming connections for hosting, matchmaking or voice chat.

Because the Glide service uses shared network addressing, these features may be limited and your console may display a Moderate or Strict NAT type. We are unable to provide individual port forwarding or a dedicated public IP address. Ports required to connect out to common gaming services are not blocked as standard.

Troubleshooting gaming problems

Select the issue below to expand the troubleshooting steps.

High latency, lag or slow performance

If you are using Wi-Fi, connect with a LAN cable and test the game again. This is the most important comparison.
Pause any game downloads, updates, cloud backups or streams running on the device while testing.
Check the server region selected by the game. Where available, choose the closest region, which will normally be Europe or the UK.
Test more than one online game to establish whether the problem affects a single game or the whole connection.
Record the date and time when the latency occurs.
Run a test at speedtest.net and record the ping, download speed and upload speed.

The game regularly disconnects

Check whether the disconnection affects one game, several games or every online service on the device.
Try different multiplayer modes and note whether the disconnection only occurs in a particular mode.
If using Wi-Fi, test with a LAN cable. If the wired connection remains stable, the issue is more likely to involve the Wi-Fi connection.
Check whether phones, laptops or other devices disconnect at the same time.
Record the full error message or error code displayed by the game or console.

If the problem only affects one game, check the game's service status and contact the game publisher's support team. If Wi-Fi itself is disconnecting, follow our Intermittent Wi-Fi troubleshooting guide.

NAT, matchmaking or party-chat problems

Run the console's network or multiplayer connection test.
Record the NAT type, console IP address and any warnings or error codes shown.
Restart the console, then test the connection again.
Confirm that the correct wired or wireless MAC address is linked to your Glide account when device registration is required.
Test another online game or party-chat service to see whether the problem is game-specific.

Port forwarding cannot be configured for an individual device on the Glide network. If the problem continues, provide the test results to the Glide Service Desk so we can check the connection.

My LAN connection is not working

Reconnect both ends of the Ethernet cable and make sure they click securely into place.
Try another Ethernet cable and each available LAN socket in your room.
Restart the console or PC.
Make sure the wired or Ethernet MAC address has been added to your account if registration is required.

For further checks, follow our Ethernet loss of service troubleshooting guide.

Contact the Service Desk

If you still need help, call us on 0333 123 0115, use the form below or view our other contact options.

Please provide as much of the following information as possible:

Your accommodation, block, flat and room number.
The console or PC model and whether it is connected by LAN or Wi-Fi.
The wired or wireless MAC address being used.
The console IP address and NAT type.
The affected game, game mode and server region.
When the problem occurs and whether other devices are affected at the same time.
Any error codes, full error messages, screenshots or connection-test results.

Manufacturer support

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