Item successfully added to the basket
Item removed from basket
  1. Home
  2. Support
  3. Intermittent Wi-Fi

Intermittent Wi-Fi

(485 views)

Due to its nature as a radio signal, Wi-Fi can occasionally become unstable or intermittent, for a few different reasons. The nature of the problem depends on the exact symptoms and type of device affected.

In this article are some things you can try yourself to try and improve your connection, and details on how to contact us in the event the issue is not resolved.

This guide is primarily aimed at laptop and desktop devices. Mobile devices should follow the steps outlined here.

Troubleshooting Steps (Press to expand)

 

1. Update network drivers

Updating network drivers can improve speeds by ensuring compatibility with the latest technologies and resolving bugs or inefficiencies in older versions.

  • For Windows:
    1. Right-click the Start button and select Device Manager.
    2. Expand Network adapters.
    3. Right-click your network adapter and select Update driver.
  • For Apple mac:
    1. Click the Apple menu and select System Settings or System Preferences.
    2. Click Software Update.
    3. If an update is available, click Update Now.
  • For Apple iOS:
    • Open Settings. Go to Wi-Fi.
    • Tap the info (i) icon next to your network.
    • Tap Forget This Network, then reconnect to the Wi-Fi.
  • For Android:
    • Go to Settings. Tap Network & Internet > Wi-Fi.
    • Tap your current Wi-Fi network and select Forget.
    • Reconnect to your Wi-Fi network.
2. Network reset

If you're experiencing network issues, performing a network reset can help resolve common connectivity problems.

  • Windows:

    Click the Start menu and type "Network Reset" into the search bar. Select Network Reset, then click Reset now and confirm. Restart your computer.

  • Apple Mac:

    Open System Settings, go to Network, and remove the Wi-Fi connection by clicking the minus button. Re-add it using the plus button and reconnect to your network.

  • Android:

    Go to Settings > System > Reset Options > Reset Network Settings. Confirm the action and enter your PIN or password if prompted.

  • iPhone:

    Go to Settings > General > Reset > Reset Network Settings. Confirm and enter your passcode to complete.

3. Power saver mode

Turning off Power Saver mode can improve Wi-Fi speeds by allowing your device to perform at full capacity.

  • For Windows:
    1. Open the Start menu and click on the Settings gear icon.
    2. Go to System > Power & sleep.
    3. Click Additional power settings and select High performance or Balanced.
  • For Apple Mac:

    Open System Preferences > Energy Saver or Battery (macOS Big Sur or later). Uncheck Low Power Mode.

  • For iOS:

    Go to Settings > Battery and toggle off Low Power Mode.

  • For Android:

    Open Settings > Battery. Locate Power Saver or Battery Saver and toggle it off.

 

Contact the ServiceDesk

If the issue persists, we’ll need to speak with you to identify the best way to improve your connection. You can either call us on 0333 123 0115, or alternatively, email us with some details, and we’ll get back to you.
When sending an email, please include answers to the following questions to help us assist you more efficiently.

  • Do the disconnections happen at specific times
  • Is more than one device affected?
  • Does the Glide Wi-Fi network frequently disappear from the list of available networks on the device(s)?
  • Does the connection work outside your room? Does the device work anywhere else in the building?
  • Is the Wired connection working?
  • Are you being shown any warnings or messages from your operating system or within your internet browser?

 We will endeavour to get in touch as soon as we can.

Did this article solve your problem? (Yes / No)