Our Wi-Fi network names explain

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The Wi-Fi network name displayed on your device is also known as an SSID. The Glide network available at your accommodation will normally appear as Glide, or as a combination of Glide_Signup and Glide_Resident.

Use the guide below to make sure you select the correct network.

Which Glide network should I use?

Glide

Use this network if it is the main Glide network available at your accommodation.

Connect to Glide, then open a web browser. You should be redirected to the Glide welcome page, where you can create an account or sign in to an existing account.

Glide_Signup

Use this network to register when both Glide_Signup and Glide_Resident are available.

Connect to Glide_Signup, open a web browser and complete the registration process. You will then receive a unique three-word network password for the secure Glide_Resident network.

After registering, forget Glide_Signup or turn off automatic connection to prevent your device from reconnecting to it.

Glide_Resident

This is the secure network to use after completing registration through Glide_Signup.

Select Glide_Resident and enter your unique three-word network password. Keep this password safe, as it is personal to you and your account.

If you have forgotten it, check the registration email you received after signing up. If you cannot find the email, contact the Glide Service Desk for help.

Need help getting started? Follow our Get Connected quick start guide.

Other networks you may see

Glide_2.4

Some accommodations use a separate Glide_2.4 network. This provides a 2.4 GHz connection, which is commonly supported by older equipment and smart devices.

If your device can only see Glide_2.4, use this network.

Eduroam

Eduroam is an international roaming service that provides students, researchers and education staff with secure network access when visiting participating institutions.

Eduroam may be broadcast using Glide equipment, but it is not managed in the same way as the Glide networks. Read our Eduroam guide for more information.

Troubleshooting

Select the issue you are experiencing to expand the troubleshooting steps.

I cannot see any Glide Wi-Fi networks

Make sure Wi-Fi is turned on and Airplane Mode is turned off.
Check whether your device has a physical wireless switch or a keyboard function key that controls Wi-Fi.
Restart your device, then check the list of available networks again.
If possible, check whether the Glide network appears elsewhere in the building. This can help identify whether the issue only affects your room or location.
Install any available operating system and network-driver updates.

Some older devices may need updated Wi-Fi drivers to connect at newer Wi-Fi 6 sites. See our Wi-Fi 6 guide for more information.

You can also check the Service Status in the Glide app to see whether a known incident is affecting your accommodation.

Read more about network incidents in our outage procedure guide.

I can see the network but cannot connect

This may be accompanied by an authentication error, an incorrect-password message or the network immediately showing as Saved without connecting.

Make sure you are selecting the correct network using the descriptions above.
If connecting to Glide_Resident, enter your unique three-word network password—not your Glide account password.
Forget the affected network in your device settings, then select it and connect again.
Restart your device and try reconnecting.
If the problem continues, perform a network-settings reset. Please be aware that this normally removes saved Wi-Fi networks and may remove other network settings.

For additional checks, follow our complete Wi-Fi loss of service troubleshooting guide.

My device keeps reconnecting to Glide_Signup

Once registration is complete, your device should use Glide_Resident rather than remaining connected to Glide_Signup.

Open your device's Wi-Fi settings.
Select Glide_Signup and choose Forget, or turn off Auto-Join or Connect automatically.
Select Glide_Resident.
Enter the unique three-word network password provided when you registered.

Contact the Service Desk

If you cannot resolve the issue or have further questions, use the form below, call us on 0333 123 0115, or view our other contact options.

Please have your Glide username or account ID ready. It will also help if you can provide your accommodation and room details, the type of device affected, the network names visible on the device and any error message displayed.

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