How to find diagnostic device details

1. Make sure the computer is connected using the Wi-Fi or Ethernet connection you want to check.
2. Select Start, type Command Prompt, then open it.
3. Type ipconfig /all and press Enter.
4. Find the section for the connection you are using. Look for Wireless LAN adapter Wi-Fi for Wi-Fi or Ethernet adapter for a wired connection.
5. Record the Physical Address, IPv4 Address, Default Gateway and DNS Servers.

Important: Ignore adapters marked as disconnected and virtual adapters created by VPN or virtual-machine software.

For Wi-Fi:

1. Open the Apple menu > System Settings > Wi-Fi.
2. Select Details next to the connected Glide network.
3. Record the Wi-Fi address, IP address and Router.
4. Select DNS in the same window to view the DNS server addresses.

For Ethernet:

1. Open the Apple menu > System Settings > Network.
2. Select Ethernet, then select Details.
3. Select TCP/IP to view the IPv4 and router addresses, DNS to view the DNS servers, and Hardware to view the Ethernet MAC address.

1. Select the time in the bottom-right corner.
2. Select the connected Wi-Fi network.
3. Select the Information icon at the top of the panel.
4. Record the IP address. The MAC address is labelled Wi-Fi.

1. Open Activities and search for Wi-Fi for a wireless connection or Network for a wired connection.
2. Open the relevant settings panel.
3. Select the Settings button next to the active connection.
4. In Details, record the Hardware Address and IPv4 address.
5. If the Service Desk also needs the gateway or DNS servers, select the IPv4 tab and record the displayed information without changing it.

1. Open Settings > Wi-Fi.
2. Select the information icon next to the connected Glide network.
3. Record the Wi-Fi Address shown for this network.
4. Under IPv4 Address, record the IP Address and Router.
5. Select or check Configure DNS to view the DNS servers. Do not change the setting.

Important: If Private Wi-Fi Address is set to Fixed or Rotating, use the Wi-Fi Address shown on this network screen rather than the address under General > About.

1. Open Settings > Network & Internet > Internet.
2. Select the Settings icon next to the connected Glide network.
3. Scroll down and record the IP address and Randomised MAC address.
4. If Privacy or MAC address type shows that the device MAC is being used instead, provide the MAC address displayed on this network screen.

Menu names can vary slightly between Android manufacturers. Use the separate Samsung instructions below for a Samsung Galaxy device.

1. Open Settings > Connections > Wi-Fi.
2. Select the Settings icon next to the connected Glide network.
3. Select View more.
4. Record the displayed MAC address or MAC address type and the IP address.
5. If the Service Desk also needs the gateway or DNS servers, select IP settings to view them. Do not change the setting from DHCP to Static.

If a Wi-Fi MAC address is not shown on the network screen, open Settings > About phone or About tablet > Status information. Be aware that this may show the device MAC rather than a private address being used for the Glide network.

1. On the watch, open Settings > Wi-Fi.
2. Select the connected Glide network.
3. Scroll down to view the network information and private-address setting.
4. Record the Wi-Fi address being used for that network.

1. Press the Xbox button.
2. Go to Profile & system > Settings > General > Network settings.
3. Select Advanced settings.
4. Record the IP address and the Wireless MAC or Wired MAC address, depending on how the console is connected.
5. If requested, also record the Gateway and DNS information shown on this screen.

1. Open Settings > System > Network Settings.
2. Select the connected wired or wireless network.
3. Select Configure Network, then open Additional Settings.
4. Select Advanced Settings and record the MAC address.
5. Return to the network configuration screen to record the IP, gateway and DNS details if requested.

1. Open Settings > System > System Software > Console Information.
2. Record the IP Address and MAC Address.
3. If both LAN and Wi-Fi addresses are listed, provide the address for the connection you are using.

1. Open Settings > System > System Information.
2. Record the IP Address and MAC Address.
3. If both LAN and Wi-Fi addresses are listed, provide the address for the connection you are using.

1. From the HOME Menu, select System Settings.
2. Scroll down and select Internet.
3. Record the address shown under System MAC Address.

The console does not reliably display all automatically assigned IP, gateway and DNS details on one screen, so provide the MAC address first and the Service Desk will advise if anything else is needed.

1. From the HOME Menu, open System Settings.
2. Select Internet Settings > Other Information > Confirm MAC Address.
3. Record the MAC address displayed on the screen.

1. From the Wii U Menu, select System Settings.
2. Select Internet.
3. Select View MAC Address.
4. Record the MAC address displayed on the screen.

1. Continue setup in the Google Home app until you reach the Connect to Wi-Fi screen.
2. Select the three-dot More menu in the top-right corner.
3. Select Show MAC Address.
4. Record the address before continuing setup.

1. Open the Google Home app.
2. Select Home, then All devices.
3. Touch and hold the Chromecast tile, then select Settings.
4. Select Device information > Technical information.
5. Record the MAC address and IP address shown.

1. On the TV, open Settings > System > About > Status.
2. Record the MAC address or Device MAC address.
3. Record the IP address if it is displayed on the same Status screen.

Important: Some Google TV devices use a randomised MAC address for each Wi-Fi network. Provide the address shown while connected to the Glide network.

1. Open Settings > My Fire TV or Device & Software.
2. Select About > Network.
3. Record the IP address shown.
4. Return to Settings > Network, highlight the connected Glide network and press the Play/Pause button to open the Network Status information.
5. If a MAC address is shown, record it. If it is not shown on your model, tell the Service Desk and provide the IP address and device model instead.

1. From the Home screen, open Settings > Network > About.
2. Record the network name, IP address and Wireless MAC address shown.
3. If the Roku is connected by Ethernet, record the wired MAC address if it is listed.

MAC address on 2022 and newer models:

1. Open Settings > All Settings > Support > About This TV.
2. Scroll down and record the MAC address.

IP and DNS details on 2022 and newer models:

1. Open Settings > All Settings > Connection > Network > Network Status.
2. Select IP Settings.
3. Record the IP address, gateway and DNS server without changing any settings.

On many 2021 and older models, open Settings > General > Network > Network Status > IP Settings. Menu names can vary by model.

1. Open the Amazon Alexa app on your phone or tablet.
2. Select Devices, then select the Echo device you want to check.
3. Select Device Settings, shown as a settings or gear icon.
4. Scroll down and select About, if it is shown.
5. Record the MAC Address displayed for the device.

The Alexa app does not reliably display the Echo device’s IP address on every model or app version. If the IP address is not shown, provide the MAC address and exact Echo model to the Service Desk so the device can be identified on the network.

If the device is not currently connected, select Change or remove a Wi-Fi network in Device Settings and follow the Alexa app instructions to reconnect it.

1. Open the Sonos app on an iPhone, iPad or Android device.
2. Open Settings > General Settings > About Your System.
3. Find the affected Sonos product and record its IP Address.
4. The first six pairs of characters in the product’s Serial Number are the wireless MAC address.

If you use the Sonos S1 Controller app, open Settings > System > About My System.

1. Open the Home app on an iPhone or iPad.
2. Select the HomePod, then select the Settings icon.
3. For a stereo pair, scroll down and select Speakers, then touch and hold the individual HomePod.
4. Scroll down to the Wi-Fi network name.
5. Select the network name to reveal the HomePod’s Wi-Fi address.