Ethernet loss of service

When you connect a new device, open a web browser and visit a website. If the Glide sign-in page appears, sign in with your Glide account details and complete any instructions shown.

If the sign-in page does not appear, try visiting a website whose address begins with http://. Temporarily pause any active VPN while signing in.

Using a device without a web browser? Devices such as games consoles and some smart TVs may need to be linked to your account manually. Add the device’s wired or Ethernet MAC address, which is different from its Wi-Fi MAC address.

Find out how to add a device to your Glide account.

• Disconnect the cable from your device and the wall socket, then reconnect both ends firmly. The connector should click into place.
• Check the cable and its connectors for cuts, sharp bends, crushed sections or a broken retaining clip.
• If your device uses a USB Ethernet adapter or docking station, reconnect it and try another compatible USB port.
• Restart your device, reconnect the cable and test the connection again.

Tip: Some devices and adapters have a light beside the Ethernet port. A light usually indicates that the device can detect a physical connection, although the colour and behaviour vary by manufacturer.

A cable can become faulty even when it looks undamaged. If possible, connect your device using another Ethernet cable that you know works, then test the connection again.

If you do not have a spare cable, ask your reception or accommodation team whether they can provide one for testing.

Your room may have more than one network wall socket, and not every socket will necessarily be active. If another Ethernet socket is available in your room, test it using the same device and a cable that you know works.

Do not unplug equipment belonging to Glide or your accommodation to access another socket.

Without removing the faceplate, check the Ethernet socket for cracks, looseness or other visible damage.

• If the socket has a protective flap, gently open it with a finger. Do not insert tools or other objects.
• Check whether the contacts inside appear bent, missing or damaged.
• Confirm that the Ethernet connector fits securely and clicks into place.

If the socket is loose or damaged, stop using it and contact the Service Desk at studentsupport@glide.co.uk.

Keep Wi-Fi turned off while completing this check. Select your device below to view the instructions.

Select your device below. Complete these steps only after checking the cable, wall socket and connection status.

If possible, test the same cable and wall socket with another Ethernet-capable device.

• If the second device connects, the issue is likely to be with the first device, its settings or its Ethernet adapter.
• If neither device connects, even with a known-working cable, the wall socket or site network may need to be checked.
• If you use a USB Ethernet adapter or docking station, test another compatible adapter if one is available.

Make a note of the result, as the Service Desk will use it to identify the likely cause.

It removes and reinstalls network adapters and returns their settings to the defaults. You may need to reinstall VPN software or other networking software afterwards.